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Frequently asked questions

How long does shipping take?

Orders are processed within 1 business day and ship free via tracked express carriers. You'll receive tracking by email as soon as it's on the way.

What is your return policy?

Not in love? Return unworn items in their original condition within 30 days for a hassle-free refund or exchange.

Are your wigs 100% human hair?

Yes — every LovelyHair wig is made from 100% premium human hair, so you can wash, heat-style and colour it just like your own.

How do I choose the right wig?

Use the length, density and texture options on each product page, or message us with a photo and we'll recommend the perfect match.